MONARK OS Privacy Policy

1. Overview

Monark LLC ("Monark," "MONARK OS," "we," "us," or "our") respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when churches, church staff, administrators, authorized users, or website visitors use MONARK OS, visit our website, communicate with us, request support, sign up for our services, or otherwise interact with us.

For purposes of this Privacy Policy, "Platform" means MONARK OS and related websites, applications, services, forms, support channels, communications, and features provided by Monark.

MONARK OS is designed for churches and authorized church staff. It is not intended for direct use by church members, visitors, donors, parents, guardians, or children unless access is provided or authorized by the church.

Please read this Privacy Policy carefully. By using MONARK OS or interacting with us, you agree to the practices described in this Privacy Policy.

2. Monark's Role

MONARK OS serves churches by providing software tools that help churches manage their operations, including people, attendance, communications, giving, reports, administration, and related ministry workflows.

In many cases, Monark acts as a service provider or processor on behalf of the church. This means the church controls the information it enters into MONARK OS, and Monark processes that information to provide the Platform and related services.

When a church enters, uploads, imports, or manages information about its members, visitors, donors, children, parents, guardians, staff, volunteers, or ministry contacts, the church is responsible for having the proper rights, permissions, notices, and consents to collect and use that information.

Churches are responsible for their own privacy notices and privacy practices with respect to the people they serve.

3. Information We Collect

We may collect personal information in several ways.

4. Children's Information

MONARK OS may include features that allow churches to manage children's information, such as nursery check-in, guardian information, child profiles, allergies, special notes, attendance, and emergency contact information.

Monark does not knowingly collect personal information directly from children. Children's information may be entered into the Platform by churches or authorized church staff for church operational purposes.

The church is responsible for obtaining any required parental, guardian, or legal consent before entering children's information into MONARK OS.

If you believe children's information has been entered into MONARK OS without proper authorization, please contact the church directly or contact us at support@monarkos.com.

5. How We Use Information

6. Cookies, Analytics, and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies on MONARK OS and monarkos.com.

These technologies may help us:

• Keep users logged in
• Remember preferences
• Improve website performance
• Understand website traffic
• Analyze usage
• Improve features
• Measure marketing campaigns
• Protect against abuse or fraud

You may be able to control cookies through your browser settings. If you disable cookies, some parts of MONARK OS may not work properly.

7. Artificial Intelligence Features

MONARK OS may include artificial intelligence features in the future.

If AI features are made available, they will be designed to support church operations and improve the Platform.

Monark does not use church customer data, member data, donor data, children's data, or private church records to train generalized public AI models.

If AI-related subprocessors are used in the future, Monark will use reasonable efforts to limit their use of data to providing the specific service or feature being used.

8. How We Share Information

We do not sell church data, member data, donor data, children's data, SMS opt-in data, or personal information for money.

We may share information in the following situations:

9. SMS Consent and Opt-Out

If a church uses MONARK OS to send SMS messages, the church is responsible for obtaining all legally required consent from recipients before sending SMS messages.

SMS recipients may be able to opt out by replying "STOP" or using another supported opt-out method. Where supported, recipients may be able to opt back in by replying "START" or another supported opt-in keyword.

Monark does not sell SMS opt-in consent or phone numbers.

Churches using SMS features are responsible for complying with applicable SMS, telecommunications, consent, and messaging laws and carrier requirements.

10. Payments

Payments and billing may be processed through Stripe.

Monark does not store full credit card numbers. Payment information may be collected and processed by Stripe under Stripe's own terms and privacy practices.

We may store limited billing-related information, such as customer ID, subscription status, invoices, plan information, payment status, transaction records, and billing contact information.

11. File and Document Uploads

MONARK OS may allow churches to upload documents, files, images, records, or other materials.

Uploaded files may be stored using Cloudflare R2 or other storage providers.

Churches are responsible for ensuring they have the right to upload and store any files or documents inside MONARK OS.

Monark may access uploaded files when reasonably necessary to provide support, troubleshoot issues, maintain the Platform, comply with legal obligations, or protect the security of the Platform.

12. Data Ownership

Churches retain ownership of the data they submit, upload, import, or manage inside MONARK OS.

This includes church data, member data, visitor data, donor data, children's data, attendance data, giving data, communication data, ministry data, documents, and related records.

Monark does not claim ownership of church customer data.

Monark may process church customer data only as reasonably necessary to provide, support, maintain, secure, and improve MONARK OS, or as otherwise permitted by the applicable agreement with the church.

13. Data Retention

We retain information for as long as reasonably necessary to provide MONARK OS, maintain accounts, support churches, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, prevent fraud, and operate our business.

Church data is generally retained while the church account is active.

After cancellation or termination, we may retain data for a reasonable period for backup, legal, accounting, billing, security, support, and compliance purposes.

Some information may be retained longer where required or permitted by law.

14. Data Export and Deletion

Churches may request an export of their data by contacting support@monarkos.com.

Churches may also request deletion of their data, subject to legal, billing, security, backup, and operational requirements.

Certain information may not be immediately deleted from backups or logs, but will be handled according to our normal retention and deletion practices.

Individual church members, visitors, donors, parents, guardians, or other people whose information is managed by a church should first contact the church directly regarding access, correction, deletion, or privacy requests related to their information.

15. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, authentication, encryption where appropriate, monitoring, logging, backups, vendor controls, and security practices designed to protect the Platform.

However, no system, transmission, storage method, or technology is completely secure. We cannot guarantee absolute security.

Users are responsible for protecting their login credentials, using strong passwords, limiting staff access, assigning appropriate roles and permissions, and notifying us promptly of any suspected unauthorized access or security issue.

If you believe your account or church data may have been compromised, contact us at support@monarkos.com.

16. Third-Party Services and Links

MONARK OS or monarkos.com may include links to third-party websites, integrations, payment pages, giving services, communication tools, or other third-party services.

This Privacy Policy does not apply to third-party websites or services that are not controlled by Monark.

When you use third-party services, their own terms and privacy policies apply.

17. International Users

MONARK OS is currently focused on churches in the United States and Puerto Rico.

If personal information is accessed or processed outside your location, it may be transferred to and processed in the United States or other locations where our service providers operate.

By using MONARK OS, you understand that your information may be processed in the United States.

18. Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request a copy of certain information
• Object to or restrict certain processing
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent
• Appeal a privacy request decision where required by law

To submit a privacy request, contact us at support@monarkos.com.

We may need to verify your identity before fulfilling a request.

If your information is managed by a church using MONARK OS, we may direct you to contact that church because the church controls that information.

19. U.S. State Privacy Rights

Some U.S. state privacy laws provide residents with specific rights regarding personal information.

Where applicable, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain uses of personal information.

Monark does not sell personal information for money.

Monark does not sell church data, member data, donor data, children's data, or SMS opt-in data.

If we use cookies, pixels, analytics, or advertising tools that may be considered "sharing" or "targeted advertising" under certain privacy laws, you may contact us at support@monarkos.com to request more information or exercise available rights.

We will not discriminate against you for exercising privacy rights.

20. Marketing Communications

You may opt out of marketing emails by using the unsubscribe link in an email or by contacting support@monarkos.com.

Even if you opt out of marketing communications, we may still send transactional, account, billing, support, security, and service-related messages.

21. Do Not Track

Some browsers offer "Do Not Track" signals. MONARK OS does not currently respond to Do Not Track signals.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update the Privacy Policy, we will revise the "Last Updated" date above.

If changes are material, we may provide additional notice, such as through the Platform, email, or another reasonable method.

Your continued use of MONARK OS after an updated Privacy Policy becomes effective means you accept the updated Privacy Policy.

23. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Monark currently operates as an online-based business and does not publish a public mailing address at this time.